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ServiceChannel Provider
ServiceChannel Provider version history
‹ General Info| Version | 2102.2 |
| Updated | 3 years ago |
| Changelog | NEW - To make it clear what you agree to by using our app, we’ve updated the names of the links to our Terms of Service, Cookie Policy, and Privacy Policy. Tap these links at the bottom of the home screen to read about our terms and policies. FIXED - The “More” menu on work orders was supposed to house the associated checklist, but no checklist appeared there. If a checklist exists for a work order, the app doesn’t hide it from you. |
| Version | 2102.1.1 |
| Updated | 3 years ago |
| Changelog | FIXED - Attachments in the HEIC format that you added to work orders never appeared in either the mobile or web app. We now make sure such files turn up in both places. - FTM internal technicians, when scanning an invalid QR code for an asset, didn’t see an informative message that no parts were found. The screen just got reloaded, giving no details about what was wrong. Note that this affected those of you who’re already using our asset scanning and validation solution. |
| Version | 2101.2.2 |
| Updated | 3 years ago |
| Changelog | FIXED - When you checked in to a work order, the app asked you to open a checklist - even when it was not associated with the location and trade of your WO. Also, when you opted to open the checklist, you got redirected to the home screen. Apologies if you experienced this issue. |
| Version | 2101.2 |
| Updated | 3 years ago |
| Changelog | NEW - To ensure you are servicing correct assets - those that were requested to be repaired, your clients may ask you to validate assets upon check-in. Contact ServiceChannel to learn more. - FTM internal techs can start placing a work order for a faulty asset by scanning its barcode, QR, or NFC code. Once you scan a code, the app shows the asset info on the WO creation form, which saves you time and guarantees the WO is linked to the right asset. Contact ServiceChannel to get more details. |
| Version | 2101.1 |
| Updated | 3 years ago |
| Changelog | No new features and major fixes for this version. Keep an eye on our further updates! |
| Version | 2012.2 |
| Updated | 3 years ago |
| Changelog | No major updates this time. We are getting the app ready for a bunch of new features that are coming soon. |
| Version | 2012.1 |
| Updated | 3 years ago |
| Changelog | FIXED - The client’s signature that you captured upon check-out got added to the work order as an attachment with no file extension. Because of this, you couldn’t open this file in the mobile and web app. |
| Version | 2011.2 |
| Updated | 3 years ago |
| Changelog | FIXED - On some devices, attaching a couple of different videos with identical names to a work order resulted in a problem: the app would display the same video twice. - Submitting a ticket with a video attached to the ServiceChannel support team was not feasible - an error stood in your way. |
| Version | 2010.2 |
| Updated | 3 years ago |
| Changelog | NEW - An interface change for FTM internal techs: the “All in My Area” tab on the WOs list has a new name - “Internal”. This is where all WOs assigned to your company live. FIXED - The app no longer crashes once you return to it after keeping in the background mode. |
| Version | 2009.2 |
| Updated | 3 years ago |
| Changelog | FIXED - Upon creating a work order, FTM internal techs saw a zero NTE amount although it was more than that per the issue list. We stick to the amounts from the issue list now. - The location ID, city, state / province, and country didn’t appear on the WO details screen. - As an FTM internal tech, you may have had a problem with tracking the time spent on custom activities. We got the time tracking tool back to normal. |
