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ServiceChannel Provider
ServiceChannel Provider version history
‹ General Info| Version | 2009.1 |
| Updated | 3 years ago |
| Changelog | NEW - FTM internal techs no longer have to complete a checklist upon logging the time spent on the “Travel” and “Admin” activities. For the “Repair” activity, however, both external and internal techs are prompted to answer checklist questions when they start tracking the time, or when they stop it - in case they skipped this step before. |
| Version | 2008.1 |
| Updated | 3 years ago |
| Changelog | With a handful of under-the-hood changes, we’re preparing the app for you to have a greater experience. Keep up with the news! |
| Version | 2007.1 |
| Updated | 3 years ago |
| Changelog | We are getting the app ready for a couple of new features. Stay in touch! |
| Version | 2006.2 |
| Updated | 3 years ago |
| Changelog | FIXED - Some FTM techs couldn’t add a profile photo if it was picked from their gallery and cropped. - An error popped up if you used special characters when entering a response to a checklist question. - FTM techs may have faced an issue with tracking the time spent on custom activities. - On the map with locations, your position was displayed by two points - as if you were in two places at once. - Those of you with access to emergency maps saw a blank screen instead of maps. |
| Version | 2006.1 |
| Updated | 4 years ago |
| Changelog | Though no visible changes for this version, work is in full swing on new features and enhancements that are going live down the road. Stay in touch! |
| Version | 2005.2 |
| Updated | 4 years ago |
| Changelog | FIXED - External technicians couldn’t edit the asset and part info for work orders in the “Completed/Pending Confirmation” status - the pencil icon for these fields was missing from the WO details screen. |
| Version | 2005.1 |
| Updated | 4 years ago |
| Changelog | FIXED - FTM internal techs could edit the purchase order number of a completed WO, which shouldn’t happen. - Those who logged in with a PIN faced a blank screen when searching for an asset to add to a WO. If no results are found, we show the “Asset Not Found” message now. - A blank screen appeared when you accessed ServiceChannel University by tapping “Get Help on ServiceChannel University”. - On devices with the language set to Japanese, the button for creating a WO didn’t look right. |
| Version | 2004.3 |
| Updated | 4 years ago |
| Changelog | NEW - Good news for FTM internal providers! They can now move work orders to any of the available “Open” statuses. |
| Version | 2004.2 |
| Updated | 4 years ago |
| Changelog | FIXED - We’ve polished the tab names on the WOs list. No dramatic changes though - just some tweaks to their letter case. - Some checklist questions appeared cut off, depriving you of the chance to get them right. After some changes on our side, you see all questions in full. |
| Version | 2004.1 |
| Updated | 4 years ago |
| Changelog | NEW - For those of you who log in with a PIN, we now display “Me” instead of your name in the “Technician” field on the WO details screen. FIXED - Next time you submit a support ticket via “Help” on the home screen, you get a message confirming your ticket has been sent. Apologies for not sending this alert before. - Techs from China couldn’t check in/out in some cases. The app threw an error saying they were outside the location GPS coordinates even when they were within the radius. |
