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ServiceChannel Provider

ServiceChannel Provider version history

‹ General Info
Version 2304.1
Updated 1 year ago
Changelog FIXED
- With the device switched to Spanish, the checklist prompt message in the app was still displayed in English. We’ve updated the text. Found a language issue? Please report it. Thank you for helping us become better day by day!
- When you had an assigned truck in the Inventory module and tried to choose the source location selecting My truck, the following error message appeared: There is no truck associated. Now if there is an assigned truck, the error message won't bother you.
Version 2303.2
Updated 1 year ago
Changelog FIXED
- An FTM internal technician couldn't create a work order - the app stuck on the Interactive Troubleshooting screen. We've tackled the issue.
- When you tried to add an attachment picked from your gallery, the image thumbnails were not displayed on a work order. Also, an attachment couldn't be opened. Now you can open the desired attachment without hassle.
Version 2303.1.2
Updated 1 year ago
Changelog FIXED
Site Access. When you tried to check in inside the location's radius, the app displays the error that you are outside. Now you can check in to a work order when you are inside the radius.
Version 2302.2
Updated 1 year ago
Changelog FIXED
- Upon creating a work order via the Contractor-Initiated Work Order (CIWO) experience, you could see the following error message: Something went wrong. The error does not pop-up anymore.
- When you, as an FTM internal tech, wanted to update a part transfer on the Inventory screen, some of you might have noticed that the Request Quantity field and the Update Transfer button were missing. We've made some performance improvements to address this problem.
Version 2301.2.1
Updated 1 year ago
Changelog FIXED
Upon creating a work order, you were unable to add an asset manually. Now you are able to add asset on a work order both manually and via scanning a QR code.
Version 2301.2
Updated 1 year ago
Changelog FIXED

- Occasionally, a technician couldn't save the notification sound in Settings. The following error message appeared instead: Warning: Technician is not found.

- Upon searching for a part by QR code, you couldn't see the full part information on the Part Details screen. Now all information is fully displayed.

- When you tried to create an asset and selected the install date in the past, the asset creation couldn't be finished. Now you can choose the desired install date in the past.
Version 2212.1
Updated 1 year ago
Changelog FIXED

- The pop-up with permission to access the device’s location was automatically skipped when a technician logged in for the first time. Due to that issue, checking in on a work order was impossible.
- When an FTM internal technician clicked + Add New Work Activity on a work order and tried to select the start or end date in the date picker, the app crashed.
- When a subcontractor tried to complete a checklist, the following error message appeared: Warning: Sequence contains no elements.
Version 2211.3
Updated 1 year ago
Changelog FIXED
- The Back button wasn’t displayed on the Work Order Asset screen in work order details, so it was unclear how to go back to the work order details page. We’ve taken care of that.
Version 2210.1
Updated 1 year ago
Changelog - When you captured the client’s signature upon check-out, you saw the following error message: Signature is too short. We’ve addressed the issue.
Version 2208.2
Updated 1 year ago
Changelog No new features and bug fixes. We are getting the app ready for the upcoming features.