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ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk version history
‹ General Info| Version | 6.21.0 |
| Updated | 2 months ago |
| Changelog | - Added dynamic criteria support for lookup fields in add/edit of request and asset forms. - Added Deeplinking support for add request form. - Minor Enhancements and bug fixes. |
| Version | 6.20.1 |
| Updated | 2 months ago |
| Version | 6.11.1 |
| Updated | 5 months ago |
| Changelog | - Fixed login issue in UK and CA domains - Minor bug fixes and enhancements |
| Version | 6.11.0 |
| Updated | 5 months ago |
| Changelog | - “Comments mandatory" for pending approval is now validated based on triggers from the approval actions. - Redesigned approvals UI to show approval levels similar to the web version |
| Version | 6.10.0 |
| Updated | 6 months ago |
| Changelog | - Added support for Release approval in my pending approvals. - Added attachment support for assets, workstations and mobile product types. - Added history and state history for assets, workstations and mobile product types. - My pending approvals list can now be searched based on Display Id, Requester Name, Created Time, and Subject. - Updated the requester icon to indicate VIP user privilege across the app. - Bug fixes and other improvements. |
| Version | 6.9.1 |
| Updated | 8 months ago |
| Version | 6.8.0 |
| Updated | 10 months ago |
| Changelog | v6.8.0 This update brings the much awaited change module support. - Users can easily view, update, and manage changes with detailed information, stage/status updates, and task management. - Streamlined change management process with viewing requests, managing worklogs and approvals within a change. - Added support for push notifications of change module - Fixed mobile app issue where task list became empty when moving requests or changes to trash. Task list now remains populated. |
| Version | 6.7.0 |
| Updated | 11 months ago |
| Version | 6.6.0 |
| Updated | 1 year ago |
| Changelog | - Add new requester from Add/Edit request is supported. - Task comments description can now be viewed and updated as Rich text content. - Added cost and quantity support for resource section in Add/Edit form for service requests. - Added Android 13 compatibility support. - Minor bug fixes and performance improvements. |
| Version | 6.5.0 |
| Updated | 1 year ago |
| Changelog | - Delegate pending approval requests to another user. SDAdmins and users with HelpdeskConfig roles can enable this feature under Setup Automation Delegation. - The request list can now be sorted based on last updated time. |
