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ServiceDesk Plus SaaS HelpDesk

ServiceDesk Plus SaaS HelpDesk APK

ServiceDesk Plus SaaS HelpDesk APK

6.0.111 FreeManageEngine ⇣ Download APK (23.42 MB)

Provide uninterrupted IT support on the go with the ServiceDesk Plus mobile app.

What's ServiceDesk Plus SaaS HelpDesk APK?

ServiceDesk Plus SaaS HelpDesk is a app for Android, It's developed by ManageEngine author.
First released on google play in 9 years ago and latest version released in 2 days ago.
This app has 81.4K download times on Google play and rated as 4.16 stars with 2,151 rated times.
This product is an app in Business category. More infomartion of ServiceDesk Plus SaaS HelpDesk on google play
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.