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Help Scout
Help Scout version history
‹ General Info| Version | 1.5.0-prod |
| Updated | 6 years ago |
| Changelog | - Realtime updates are here! Now you can see exactly who’s viewing or replying to a conversation. Duplicate replies: you’re a thing of the past. |
| Version | 1.5.0-alpha4 |
| Updated | 6 years ago |
| Changelog | - Realtime updates are here! Now you can see exactly who’s viewing or replying to a conversation. Duplicate replies: you’re a thing of the past. |
| Version | 1.4.0-beta1 |
| Updated | 6 years ago |
| Changelog | - Realtime updates are here! Now you can see exactly who’s viewing or replying to a conversation. Duplicate replies: you’re a thing of the past. |
| Version | 2024.3 |
| Updated | 1 month ago |
| Changelog | In this updated version, we've addressed an intermittent issue where the application failed to load conversation details properly. Sorry about that! |
| Version | 2024.2 |
| Updated | 2 months ago |
| Changelog | Oh, hello there, Hide Threads. Welcome to the mobile app! Now, you have the power to hide threads whenever you need, ensuring they won't be included in your replies. Once you've hidden a thread, it won't show up in your previous responses to the customer. This feature gives you even more control over your conversations! |
| Version | 2023.15 |
| Updated | 4 months ago |
| Changelog | In our latest update, we have successfully rectified a troublesome bug that was affecting users on older Android devices, particularly those using Android 11 and below. This bug resulted in some users being unexpectedly logged out of the app. Rest assured, this issue has been resolved in the recent update. Please note, if you were impacted by this problem, you may need to log in again. We recommend updating to the newest version of our app for an improved and uninterrupted experience. |
| Version | 2023.13 |
| Updated | 5 months ago |
| Changelog | With this new version, teams can manage and respond to Instagram direct messages from the Help Scout Android app, making it easier than ever to respond to customers. We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps. |
| Version | 2023.12 |
| Updated | 6 months ago |
| Changelog | We've taken the easiest-to-use inbox and made it even more intuitive, optimized for legibility and focus. With higher contrast colors, the experience is modern and innovative. |
| Version | 2023.11 |
| Updated | 6 months ago |
| Changelog | In this new release, we've fixed an issue that caused the compose screen to not close as expected when the user rotated the screen, or when the phone was low on resources. On top of that, we’ve made some internal changes and minor UI tweaks. |
| Version | 2023.10 |
| Updated | 7 months ago |
| Changelog | We've fixed a glitch that showed some users an "You are offline" message even when they were online. That's all sorted now, and the app shows your real connectivity status. On top of that, we've made some behind-the-scenes tweaks and improvements. |
