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IT HelpDesk - ServiceDesk Plus

IT HelpDesk - ServiceDesk Plus version history

‹ General Info
Version 5.5.1
Updated 2 years ago
Changelog V5.5.1:
Requests list crash issue fixed.
Version 5.5
Updated 2 years ago
Changelog Version 5.5
1. Api search supported for Requests from SDP build 9412.
2. Enhancements in Requests and Solutions module.
3. Security enhancements.
Version 5.4.5
Updated 2 years ago
Version 5.4.2
Updated 3 years ago
Changelog Version 5.4.2

*Minor Bug fixes in Change Approvals.
Version 5.4.1
Updated 3 years ago
Changelog Version 5.4.1
1) Fixed "User doesn't have permission" issue when accessing request approvals.
2) Minor bug fixes.
Version 5.4
Updated 3 years ago
Changelog Version 5.4:

1. Edit assets if the server build is 11121 or higher.
2. View the resource details while creating or editing requests if the server build is 11100 or higher.
3. Filter asset search results based on its Name, Barcode, Serial number, Product type, Product, State, and Site.
4. Bug fixes.
Version 5.3.1
Updated 3 years ago
Changelog Version 5.3.1:
1. SD-90196 - Template name and type shown in Request details Page.
2. Close comment mandatory check removed if status_change_comment is disabled in Self Service Portal settings.
3. Bug fixes
Version 5.3
Updated 3 years ago
Changelog Version 5.3:
1. New Passcode for enhanced security. Set up passcode under Settings.
Touch ID option is available now.
Configure auto-lock time period to automatically lock the app.
2. Security enhancements

Issue Fixes:
1. #86730: Hard disk space value updation issue fixed and loan start date and end date shown for loaned assets
2. Request description format issue fixed in Request View.
3. Portal & template images loading fixed.
Version 5.2.4
Updated 4 years ago
Changelog Version 5.2.4:

1. Crashes fixed all over the app
2. Worklog description updation issue while editing is fixed
Version 5.2.3
Updated 4 years ago
Changelog "Version 5.2.3:
Issues fixed in Assets module."