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LiveChat - Customer service
LiveChat - Customer service version history
‹ General Info| Version | 2.15.1 (3 variants) |
| Updated | 1 year ago |
| Changelog | What's new: - Deep links for HelpDesk Tickets - HD viewers follow/unfollow actions - Visual improvements for chat forms - Support for HD Tickets messages formatting (view only) |
| Version | 2.14.4 (2 variants) |
| Updated | 1 year ago |
| Changelog | - Technical improvements |
| Version | 2.13.1 (3 variants) |
| Updated | 1 year ago |
| Changelog | - Technical improvements and bug fixes |
| Version | 2.12.2 (3 variants) |
| Updated | 1 year ago |
| Changelog | What's new: - Swipe actions for Tickets - Improved experience for restarted chats - Fixed bug with access to canned responses in Groups |
| Version | 2.10.2 (3 variants) |
| Updated | 1 year ago |
| Changelog | What's new: - List of customer's recent HelpDesk tickets in the Customer Details view - Possibility to select canned responses while creating a new HelpDesk Ticket - Possibility to add attachments while creating a new HelpDesk ticket - "Ask for email" form adjustments on the chat feed view - Links in ticket messages are clickable - Added flags on chats and archives - Fixed browser selection in Android work profiles |
| Version | 2.9.2 (3 variants) |
| Updated | 2 years ago |
| Changelog | What's new: - Take over chat from an Agent or a Bot - Tagging option for closed chats - Improved the mechanism for notifications issues recognition - Bug fixes |
| Version | 2.8.7 (2 variants) |
| Updated | 2 years ago |
| Changelog | What's new: This update brings back the previous app version due to push notifications issues. The HelpDesk tickets won't be available for a while. |
| Version | 2.8.5 (3 variants) |
| Updated | 2 years ago |
| Changelog | What's new: - Fully operational HelpDesk Tickets section, where you can handle all new and ongoing tickets - Option to create new HD tickets (in the new HD Tickets section and from your chats) - UI adjustments - Bug fixes |
| Version | 2.7.7 (2 variants) |
| Updated | 2 years ago |
| Changelog | What's new: - Fully operational Tickets section, where you can handle all new and ongoing tickets - Option to create new tickets (in the new Tickets section and from your chats) - Deep linking for Archives and the Tickets - Big UI improvements - Informative toasts - Updating recently used canned responses after edition - Improvements in visitors banning flow |
| Version | 2.6.4 (2 variants) |
| Updated | 2 years ago |
| Changelog | The update contains small improvements and minor bug fixes. |
