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ServiceDesk Plus MSP

ServiceDesk Plus MSP version history

‹ General Info
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Version 3.4
Updated 6 years ago
Changelog *Support to Add, Delete and download the Request Attachment
*Bug fixes
*Camera and Storage Access Permission needed
Version 3.3
Updated 6 years ago
Changelog Version 3.3:

* Support for Approvals
* Bug fixes
Version 3.2
Updated 6 years ago
Version 2.0
Updated 7 years ago
Changelog Version 2.0 :

1. i18N support for Chinese language.
2. Sign off & close a request feature is supported.
3. UI revamp.
Version 5.7
Updated 1 month ago
Changelog Version 5.7:
1. Introducing FAFR Support from SDPMSP 14700: Administrators can effortlessly enable field and form rules by navigating to Admin Templates & Forms Field and Form Rules and selecting the "Enable Field and Form Rules for Mobile App" option. Scripts execution is not supported now.

2. Supported Priority matrix from SDPMSP 14700: Priority will be updated based on Urgency & Impact fields.
Version 5.6
Updated 6 months ago
Changelog Version 5.6:
1. Supported Two Factor Authentication loginTFA from SDPMSP 14500
2. Reply templates supported from SDPMSP 14500
3. Issue ID - 21868: Add request, multi line description entered in mobile will be reflected in web.
4. Issue ID - 22226: Crash is fixed when technician approve the change.
Version 5.5.2
Updated 8 months ago
Changelog Version 5.5.2:
1. App is Compatibility with Android 12 & 13.

2. Media & Camera Permissions:
From Android 12, the app no longer requires separate media permissions. Instead, only the camera permission will be requested.

3. Push Notification Permission:
From Android 12, the app will ask for push notification permission. This suggests that the app is adapting to Android 12's permissions model, where apps need to explicitly request notification permissions to ensure user privacy and control.
Version 1.0.2
Updated 8 years ago
Version 5.5.1
Updated 8 months ago
Changelog Version 5.5.1:
Issues Fixed:
1. Issue ID- 21843: Getting account change restricted error in edit request page is fixed.
2. In Add/Edit request, if the assets got cleared invalid input error won't be displayed.
3. In Edit Request, respective site will be set instead of the first item in the list.
Version 5.5
Updated 9 months ago
Changelog Version 5.5:

1. Billing Work Log feature supported from MSP 14200

2. In Work Log, Billable and Include non-operational hours options supported from MSP 14200

3. Work Log Additional Cost supported from MSP 14200

4. Work Log Type search supported from MSP 13000

5. Work Log Contract Name search supported from MSP 14200

6. Fixed issues in request and approvals.
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