OneWorkForce
Real time monitor your contact center activity anywhere and anytime.
What's OneWorkForce APK?
OneWorkForce is a app for Android, It's developed by COLLAB author.
First released on google play in 13 years ago and latest version released in 8 years ago.
This app has 234 download times on Google play
This product is an app in Business category. More infomartion of OneWorkForce on google play
OneWorkforce Mobile is a state-of-the-art mobile app for Android, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
