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CINNOX
CINNOX version history
‹ General Info| Version | 2.4.0001.807 |
| Updated | 3 years ago |
| Changelog | - 1-1 video call recording is now available. - Omnichannel: WhatsApp Business and WeChat Official Accounts can now be integrated. Pick up and manage enquiries from WhatsApp and WeChat in the maaiiconnect Dashboard and perform the same chat functions as you would with other channel enquiries. |
| Version | 2.4.0001.803 |
| Updated | 3 years ago |
| Changelog | - 1-1 video call recording is now available. - Omnichannel: WhatsApp Business and WeChat Official Accounts can now be integrated. Pick up and manage enquiries from WhatsApp and WeChat in the maaiiconnect Dashboard and perform the same chat functions as you would with other channel enquiries. |
| Version | 2.3.0001.749 |
| Updated | 3 years ago |
| Changelog | - Staff members can now link maaiiconnect to their company's Microsoft Active Directory (AD) and log in to maaiiconnect using their network login credentials. - Staff members can now enable Passcode Lock or Biometrics to further secure their maaiiconnect App. - Staff members can now use Direct and Broadcast Facebook m.me links as Destination endpoints to a Facebook channel. |
| Version | 2.2.0001.698 |
| Updated | 3 years ago |
| Changelog | - Staff can now enable or disable Engagement mode in the Dial Pad when making outbound calls. - When sending SMS texts, Staff will now see verification messages to confirm the recipient and sender address. - Staff can now use Quick Links, or weblink or phone number text shortcuts when sending SMS or a chat message. - Staff can now reply to a message, edit their message, and share a link with preview in chatrooms. |
| Version | 2.0.0001.477 |
| Updated | 3 years ago |
| Changelog | maaiiconnect brand refresh - The new brand identity represents a new era in customer engagement and internal team collaboration. Conference call - Staff can now initiate a conference call with anyone, anywhere in the world. Call recording - Admin can now set what calls to be recorded and when to record. Other Improvements - Call log: Staff can now view more details for each call log in a chat room. - My Account: Staff can now see their own QR code and web link Inquiry URLs. |
| Version | 2.0.0001.470 |
| Updated | 3 years ago |
| Changelog | maaiiconnect brand refresh - The new brand identity represents a new era in customer engagement and internal team collaboration. Conference call - Staff can now initiate a conference call with anyone, anywhere in the world. Call recording - Admin can now set what calls to be recorded and when to record. Other Improvements - Call log: Staff can now view more details for each call log in a chat room. - My Account: Staff can now see their own QR code and web link Inquiry URLs. |
| Version | 1.2.4002.412 |
| Updated | 3 years ago |
| Changelog | Introducing Spaces (Group Chat)! - Staff can now create a Public Space, which is open and searchable by other Staff; or a by-invitation-only Private Space Improved Customer Contacts - Staff can now access the visitor's previous inquiries and engagement - Staff can now add notes on a Customer Contact Other improvements - Users can now use @[name] and @all to notify a specific user or everyone in the room - Users can now call a user back directly from the call log - New user and data friendly UI |
| Version | 1.2.4001.408 |
| Updated | 4 years ago |
| Changelog | Introducing Spaces (Group Chat)! - Staff can now create a Public Space, which is open and searchable by other Staff; or a by-invitation-only Private Space Improved Customer Contacts - Staff can now access the visitor's previous inquiries and engagement - Staff can now add notes on a Customer Contact Other improvements - Users can now use @[name] and @all to notify a specific user or everyone in the room - Users can now call a user back directly from the call log - New user and data friendly UI |
| Version | 1.2.3002.376 |
| Updated | 4 years ago |
| Changelog | Visitor Profile: * Staff can now see the visitor profile in the inquiry * Staff can see Visitor Journey in visitor profile. Customer Contacts: * Staff can save the visitor profile as a Customer Contact. * Staff can create, search, edit or remove a Customer Contact. Shake your phone to share your feedback to us! Fine more support in our new Help Centre. Various bug fixed and improvement. |
| Version | 1.2.1.315 |
| Updated | 4 years ago |
| Changelog | 1. Unread Panel 2. Call Forwarding 3. Visitor Profile 4. User interface improvement on color 5. Add more branding element by change 'Workspace' to 'maaiiConnect' 6. The phone number in the phonebook as an entry point of sending SMS to the corresponding staff 7. The phone number in the phonebook as an entry point of making off-net call to the corresponding staff 8. Indicator of off-net call in the call status and call history 9. UIUX and usability improvement |
