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Fuze Mobile
Fuze Mobile version history
‹ General Info| Version | 6.20.0 |
| Updated | 2 years ago |
| Changelog | * Instantly send audio messages: tap and hold to record, and optionally preview before hitting “send”. * General bug fixes and improvements |
| Version | 6.19.0 |
| Updated | 2 years ago |
| Changelog | • Miscellaneous improvements and bug fixes |
| Version | 6.18.1 (4 variants) |
| Updated | 2 years ago |
| Changelog | • Swipe right on a message to reply to it directly in a 1-1 or group chat • Supervisors can visualize contact center activity on a per-agent basis with new Your Agents and Watchlist views • Improved echo handling in calls and meetings resulting from WebRTC upgrade |
| Version | 6.16.2 (5 variants) |
| Updated | 2 years ago |
| Changelog | •Users with their calendar connected to Fuze who have events containing meeting links from Zoom, Teams, GoogleMeet, GoToMeeting, or Webex can select that event to instantly launch that meeting link. • Contact Center supervisors can now see the full range of alerts on Fuze Mobile for tablets with the addition of alerts in the Queue Details screen (Active agents, Average wait time, Calls waiting, Abandoned call rates, SLA, Agent idle time, Agent pause time, Agent talk time). |
| Version | 6.16.1 |
| Updated | 2 years ago |
| Changelog | •Users with their calendar connected to Fuze who have events containing meeting links from Zoom, Teams, GoogleMeet, GoToMeeting, or Webex can select that event to instantly launch that meeting link. • Contact Center supervisors can now see the full range of alerts on Fuze Mobile for tablets with the addition of alerts in the Queue Details screen (Active agents, Average wait time, Calls waiting, Abandoned call rates, SLA, Agent idle time, Agent pause time, Agent talk time). |
| Version | 6.16.0 |
| Updated | 2 years ago |
| Changelog | •Users with their calendar connected to Fuze who have events containing meeting links from Zoom, Teams, GoogleMeet, GoToMeeting, or Webex can select that event to instantly launch that meeting link. • Contact Center supervisors can now see the full range of alerts on Fuze Mobile for tablets with the addition of alerts in the Queue Details screen (Active agents, Average wait time, Calls waiting, Abandoned call rates, SLA, Agent idle time, Agent pause time, Agent talk time). |
| Version | 6.15.0 (4 variants) |
| Updated | 2 years ago |
| Changelog | • Contact Center supervisors can see alerts configured from Fuze Desktop/Web in the Manage Queues screen (Abandoned calls, Calls waiting, Average call wait, Active agents, SLA, Longest wait time) • Badge appears on Contact Center tab when there’s one or more alerts • Miscellaneous improvements and bug fixes |
| Version | 6.14.0 |
| Updated | 2 years ago |
| Changelog | • Added “What’s new” section to highlight new features and improvements within Fuze Mobile • Contact Center supervisors can now search for specific queues and agents within the new Contact Center tab on Fuze Mobile for tablets |
| Version | 6.12.0 |
| Updated | 3 years ago |
| Changelog | Miscellaneous improvements and bug fixes |
| Version | 6.11.0 |
| Updated | 3 years ago |
| Changelog | Miscellaneous improvements and bug fixes |
