Erlang C Calculator
What's Erlang C Calculator APK?
Erlang C Calculator is a app for Android, It's developed by Kokeb.com author.
First released on google play in 11 years ago and latest version released in 8 years ago.
This app has 3.4K download times on Google play and rated as 3.93 stars with 14 rated times.
This product is an app in Tools category. More infomartion of Erlang C Calculator on google play
This application uses Erlang C formula[1] employed in call center applications to estimate the number of agents required to handle a projected call load at a prescribed service level. The inputs required are 1) number of calls arriving in a 15 minute period, 2) average service time in minutes for the calls during that period, 3) percent service level (i.e. percent of incoming calls that need to be answered within a given wait time) and 4) wait time in seconds. The calculator not only calculates the number of agents required to meet the service level target but also provides a detailed table illustrating the service level degradation that would be experienced if the call center employs less than the suggested value by Erlang C formula. A graphical view of the tabular data is also provided.
Best viewed in tablets >= 7 inches
References:
1. Call Center Mathematics, Ger Koole, A scientific method for understanding and improving call centers, March 2006.
http://www.math.vu.nl/~koole/ccmath/book.pdf
Best viewed in tablets >= 7 inches
References:
1. Call Center Mathematics, Ger Koole, A scientific method for understanding and improving call centers, March 2006.
http://www.math.vu.nl/~koole/ccmath/book.pdf
