ADAC Medical: E-Health App

ADAC Medical E-Health App: Fast access to telemedical treatment abroad and to the pharmacy ordering service of your local pharmacy in Germany. With doctor search and symptom checker.

The ADAC Medical e-health app enables you to arrange consultations with German-speaking doctors by (video) phone* via our partners Medgate Deutschland GmbH (for stays abroad) and TeleClinic GmbH, regardless of your location - as a rule, you can even get this online doctor's or gp appointment within three hours. You can also use the AI-supported symptom checker, of our partner Infermedica.

Overview of features:
• Find & book a doctor: Book an online doctor's appointment for yourself and your family
• Online doctor appointments also in the evening and at weekends
• Access to the pharmacy service of our partner Ihre Apotheken GmbH & Co. KGaA: Check product availability and pre-order medication** - easily and conveniently from home.
• View medical documents such as (private) prescriptions, sick notes or treatment plans.
• Receive treatment plans

* Only those illnesses and symptoms are treated for which, according to generally recognised professional standards, no personal medical contact with the person to be treated is required

Access authorisations:
ADAC Basic, Plus or Premium membership is required to access telemedicine and doctor searches via our partner TeleClinic via the ADAC Medical health app. To gain access to the Medgate service, you must have international health insurance or Premium membership with ADAC. Please note that you must take out your membership and international health insurance for cover abroad at least 24 hours before travelling. Furthermore, the Medical health app offers you the opportunity to make appointments with a doctor or gp in your area around the clock via our partner Doctolib GmbH - for you and your family. Finding & booking a doctor has never been easier!

No ADAC membership is required to use the pharmacy service with your pharmacies via the ADAC Medical App.

Further advantages of the app:
• AI-powered symptom checker (provided by Infermedica)
• Simple appointment management in the app
• Access to medical documents

To access Doctolib appointment booking via the ADAC Medical health app, all you need to do is install the app. No membership is required. An account with our partner Doctolib GmbH gives you access to all Doctolib functions and services: Please note that creating an account with Doctolib is free of charge and does not involve any hidden costs or obligations.

Via our partner Ihre Apotheken GmbH & Co. KGaA, you can access the pharmacy service, check product availability and pre-order medicines** - easily and conveniently from home.
** Prescription-free medication can simply be pre-ordered. To pre-order prescribed products, you must take a photo of the prescription and upload it to the app. Please bring the original prescription with you when you collect the prescribed product from the pharmacy.

Further advantages of the services of Ihre Apotheken:
• Find your favourite local pharmacy
• Upload your prescription in advance
• Pay securely and easily online
• Collect medication in person or have it delivered depending on availability

Notes on using the ADAC Medical health app:
• To use the telemedicine app and to find & book doctors, you need your adac.de log-in information. If you have not yet registered, you can do so at www.adac.de/mein-adac.
• For security reasons, you will need to confirm your identity once in order to use the telemedicine app. For this purpose, the ADAC Medical App uses the online selfie-identification procedure, which you will be guided through after logging in.

Our partners:
• Doctolib GmbH
• Medgate Germany GmbH
• Infermedica Sp. z o.o.
• TeleClinic GmbH