The Ace Hardware Retailer Customer Journey Application is now available! To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service – The Customer Journey App.
Two of the most critical factors to increasing our Helpful scores are: • Availability of staff to provide meaningful assistance in the aisle and • Speed of checkout.
Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to: • Be greeted by an associate • Receive assistance in the aisle • Checkout
With our NEW Version of the Journey App, you can now: • View both current and previous customer journey results and get your rolled up scores • Create reports using data collected through the app. o Monthly Journey Report o Monthly Journey Reports via Email