Customer Portal (CP)
Customer Portal (CP) APK
3.0 ․ 3 years agoFree ․ Tata Consultancy Services Limited ⇣ Download APK (7.15 MB)
One stop reporting app for tracking of all daily business metrics and reports.
What's Customer Portal (CP) APK?
Customer Portal (CP) is a app for Android, It's developed by Tata Consultancy Services Limited author.
First released on google play in 10 years ago and latest version released in 3 years ago.
This app has 0 download times on Google play
This product is an app in Business category
CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.
Key Features/benefits
• Charts for Volume Trending and SLA trending and productivity
• Engagement management - Issue management, MOM, escalations, customer feedback
• Team charter, roles and responsibilities, training plan and tracker
• Provides role based access at the various engagement levels
• Seamlessly integrates and pulls data from other business applications
• Visibility to real time information, status and health of the engagement
• Business decisions powered through the readily available volume & SLA trending and productivity reports
• Transparent metrics reporting and process management
• Helps improve customer satisfaction due to timely reporting and communication
Key Features/benefits
• Charts for Volume Trending and SLA trending and productivity
• Engagement management - Issue management, MOM, escalations, customer feedback
• Team charter, roles and responsibilities, training plan and tracker
• Provides role based access at the various engagement levels
• Seamlessly integrates and pulls data from other business applications
• Visibility to real time information, status and health of the engagement
• Business decisions powered through the readily available volume & SLA trending and productivity reports
• Transparent metrics reporting and process management
• Helps improve customer satisfaction due to timely reporting and communication